Introducing the patient portal!
Take the headache out of managing your healthcare.
At OnPoint Family Medicine, we are committed to providing our patients with information regarding their medical care in a personalized, convenient and timely manner. Your provider will communicate with you via this portal to relay the results of laboratory tests, radiologic studies, and other valuable instructive information.
How to sign up for the patient portal:
In order to begin using your portal you will need to provide us with your email address. At that time you will be given a username and password. The first time you use this site, you will be allowed to create your own security password. You will be notified to go to your patient portal by an email from Parker Square Family Practice.
This is a secure site. Should you ever have difficulty with this process, please call our office and someone will either reset your password or assist you with the process.
*Prescription refill requests will take up to 48 hours to process. The fastest way to receive your prescription refill is to have your pharmacy make the refill request directly to our office.
By using this technology, we can provide you with timely and important information regarding your health care. Please note that we will make every attempt to contact you by telephone if there is an urgent matter.
Telephones are answered Monday through Friday from 7:45 a.m. to 5:00 p.m., except during the lunch hour of 12:00 p.m. to 1:00 p.m.
Phone: (303) 805-2222
Fax: (303) 805-2255
For urgent or life-threatening situations, call 911. If you have a problem, please call our office for additional instructions.
All prescriptions and refill requests should be requested during normal office hours Monday through Friday. In order to facilitate the request, your refill request should be submitted to your pharmacy first and they will then notify the office for authorization. Your refill requests will be handled by this practice within 48-hours after the request is received. Prescriptions for narcotics and antibiotics will ALWAYS require an office visit.
Records will be released to any physician upon your written request and authorization as a courtesy. Patients requesting a copy of their medical records will receive a bill for those records that must be paid prior to receiving their copy.
Referrals for additional medical evaluation or diagnostic testing will be made by this practice within 5 working days after receipt of the physician’s orders. Emergency referrals will be scheduled immediately. It is very important that our Referral Coordinator have current and accurate insurance information available in your record.
Telephone messages will be returned by the provider or a medical assistant as soon as possible. Many times the provider will have the medical assistant answer your questions or instruct you to make an appointment to be seen. Should your message be urgent, please advise the receptionist who may advise you to make an appointment to ensure your questions are addressed promptly. Although we strive to return telephone calls within the same day, it may take up to 48 hours for a reply.
Should you have any laboratory work or other diagnostic testing done through this practice, you will be notified of the results as soon as they are available (usually within 5 to 10 working days from test date). All test results must first be reviewed by the physician. You will then receive an email notifying you that your results are ready for review on your patient portal. If your results require immediate attention you will recieve a phone call from the provider with instructions for further consultation or testing. Please allow two weeks for us to get these results to you to allow processing by the laboratory facility. If, however, you have not received your results on your patient portal by that time, please give the office a call.
