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PHILOSOPHY & POLICIES

It is the goal of each provider within Parker Square Family Practice to provide our patients with the quality medical care which not only meets state of the art standards within our growing community, but which also provides a resource for exploring health care options available within and outside of our community.  We encourage our patients to expect a partnership which will engage our patients in their medical care as well as provide an expectation for knowledgeable and resourceful provider care.  Your health is our utmost concern.

 

PHONES

Telephones are answered Monday through Friday from 8:30 a.m. to 4:30 p.m.,  except during the lunch hour of 12:00 p.m. to 1:00 p.m.

EMERGENCIES

For life-threatening situations, call 911. If you have an urgent problem, please call our office for instructions. Although you may reach the On-Call physician, you may also visit Parker Square Urgent Care for your after hours acute care needs.  The Urgent Care is open 8:00 a.m. to 5:00 p.m. Monday through Friday.  You must arrive at least 15 minutes prior to closing to be seen.

REFERRALS

Referrals for additional medical evaluation or diagnostic testing will be made by this practice within 5 working days after receipt of the physician’s orders. Emergency referrals will be scheduled immediately. It is very important that our Referral Coordinator have current and accurate insurance information available in your record.

TEST RESULTS

Should you have any laboratory work or other diagnostic testing done through this practice, you will be notified of the results as soon as they are available (usually within 5 to 10 working days from test date). All test results must first be reviewed by the physician. You will then receive an email notifying you that your results are ready for review on your patient portal.  If your results require immediate attention you will recieve a phone call from the provider with instructions for further consultation or testing. Please allow two weeks for us to get these results to you to allow processing by the laboratory facility. If, however, you have not received your results on your patient portal by that time, please give the office a call. d.

PRESCRIPTIONS

All prescriptions and refill requests should be requested during normal office hours Monday through Friday. In order to facilitate the request, your refill request should be submitted to your pharmacy first and they will then notify the office for authorization. Your refill requests will be handled by this practice within 48-hours after the request is received. Prescriptions for narcotics and antibiotics will ALWAYS require an office visit.

RECORDS RELEASE

Records will be released to any physician upon your written request and authorization as a courtesy. Patients requesting a copy of their medical records will receive a bill for those records that must be paid prior to receiving their copy.

TELEPHONE MESSAGES

Telephone messages will be returned by the provider or a medical assistant as soon as possible. Many times the provider will have the medical assistant answer your questions or instruct you to make an appointment to be seen. Should your message be urgent, please advise the receptionist who may advise you to make an appointment to ensure your questions are addressed promptly. Although we strive to return telephone calls within the same day, it may take up to 48 hours for a reply.

APPOINTMENTS & FINANCIAL POLICIES

APPOINTMENTS

For appointments please call 303-805-2222 during normal business hours, Monday through Friday.

We offer same day availability and new patients are always welcome.  If you are unable to schedule an appointment you can “walk-in”.  Please note that patients without appointments will be seen through Parker Square Urgent Care.

Please call in advance for routine office visits.  We schedule from 8:00am to 4:30 pm Monday thru Friday.  You can facilitate your next appointment by making follow-up appointments as you leave the office.  We make every effort to stay on schedule, although emergencies arise and we have a VERY busy practice.  If we are seriously delayed, we attempt to notify patients beforehand

Physical exams are usually booked 4 to 6 weeks in advance, therefore calling at least a month in advance is strongly advised. Please note that most insurance plans only allow one physical exam per year.

Immunization records from prior offices must be brought in at the time of evaluation for immunization updates.

Should you need to cancel an appointment please provide at least 24 hour notice.  Those patients who do not provide us with 24 hour notice to cancel an appointment may be charged $45.00 “no show” fee.  If you are more than 15 minutes late for your scheduled appointment you may be asked to reschedule.  This will also count as a “no show” and you will be charged the $45 “no show” fee.

FINANCIAL POLICY

Co-payments and self pays are expected at the time of service.  Any check returned from the bank will result in an additional $35.00 charge that will appear on your account. Checks will not be accepted for one year from the date of a bounced check and alternative methods of payment must be provided.

If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor.

We realize that emergencies do arise that may effect timely payment of your account. If such extreme cases do occur, please contact a Billing Representative at our office.

For any billing questions or inquiries please contact our office and ask for the billing department.  Please always notify our office of any change in name, address, phone or insurance information. You are responsible for keeping this information updated.

We accept All Major Credit Cards, Personal Checks and Cash.  Every effort will be made to collect payment from your insurance company.  Please familiarize yourself with your individual insurance plan regarding patient financial responsibility.

COLLECTIONS

We require payment of any balance due upon receipt.  We will collect any outstanding balances prior to your next appointment.

If your account is turned over to our collection agency we will assess a 50% collection fee to your balance.

INSURANCE POLICY

Prior to your appointment, please check with your insurance to verify your PCP (primary care provider) is with our office.  Depending on your insurance carrier, a change designating one of our providers as your PCP may need to be completed up to 30 days prior to your appointment with our office.

For your first visit, please arrive 15 minutes early to complete the necessary patient information forms.

For all visits, please bring your insurance card and photo identification.

We DO accept Medicaid even as secondary or tertiary insurance coverage.

Your health insurance contract is between you and your insurance company.

Any questions or complaints regarding your coverage should be directed to your insurance carrier although we will do our best to assist you whenever possible.

WHAT WE NEED FROM YOU

To inform the Medical Practice staff of any pertinent changes in insurance, employment, demographic information or relationships with other care/service givers.

To arrive on time for scheduled appointments.  Should you need to cancel an appointment, we require a with a phone call at least 24-hours prior to your appointment time.  If you are unable to provide us with the appropriate notice of your cancellation you may be charged $45.00.

To provide co-payment or self payment at the time of your office visit, and provide payment for services requested and delivered by the Medical Practice not covered by insurance.

To notify the Medical Practice of any change in your health status.

To follow the recommended treatment plan and inform the Medical Practice of any physical or mental impairment requiring special accommodation.

To ask questions if directions or procedures are not understood.

WHAT YOU SHOULD EXPECT FROM US

To be treated with respect, dignity and be informed of your care needs in order to assist you in making appropriate decisions.

Help plan your care and make changes to it, as needed.

Expect that teaching materials will be provided in a manner you can understand.

To be informed of the Medical Practice billing process, as listed above.

To have your records kept confidential except when consent has been given.

Expect services to be professional, timely and appropriate.

To communicate your complaints to the Medical Practice Administrator and expect to receive follow-up without negative repercussions or changes in service.

To receive care without discrimination due to race, religion, age, sex, disability or ethnic origin.

PATIENT PORTAL

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