PHILOSOPHY & POLICIES
It is the goal of each provider within OnPoint Family Medicine at Parker Square to provide our patients with the quality medical care which not only meets state of the art standards within our growing community, but which also provides a resource for exploring health care options available within and outside of our community. We encourage our patients to expect a partnership which will engage our patients in their medical care as well as provide an expectation for knowledgeable and resourceful provider care. Your health is our utmost concern.
Telephones are answered Monday through Friday from 7:45 a.m. to 5:00 p.m., except during the lunch hour of 12:00 p.m. to 1:00 p.m.
Phone: (303) 805-2222
Fax: (303) 805-2255
For urgent or life-threatening situations, call 911. If you have a problem, please call our office for additional instructions.
All prescriptions and refill requests should be requested during normal office hours Monday through Friday. In order to facilitate the request, your refill request should be submitted to your pharmacy first and they will then notify the office for authorization. Your refill requests will be handled by this practice within 48-hours after the request is received. Prescriptions for narcotics and antibiotics will ALWAYS require an office visit.
Records will be released to any physician upon your written request and authorization as a courtesy. Patients requesting a copy of their medical records will receive a bill for those records that must be paid prior to receiving their copy.
Referrals for additional medical evaluation or diagnostic testing will be made by this practice within 5 working days after receipt of the physician’s orders. Emergency referrals will be scheduled immediately. It is very important that our Referral Coordinator have current and accurate insurance information available in your record.
Telephone messages will be returned by the provider or a medical assistant as soon as possible. Many times the provider will have the medical assistant answer your questions or instruct you to make an appointment to be seen. Should your message be urgent, please advise the receptionist who may advise you to make an appointment to ensure your questions are addressed promptly. Although we strive to return telephone calls within the same day, it may take up to 48 hours for a reply.
Should you have any laboratory work or other diagnostic testing done through this practice, you will be notified of the results as soon as they are available (usually within 5 to 10 working days from test date). All test results must first be reviewed by the physician. You will then receive an email notifying you that your results are ready for review on your patient portal. If your results require immediate attention you will recieve a phone call from the provider with instructions for further consultation or testing. Please allow two weeks for us to get these results to you to allow processing by the laboratory facility. If, however, you have not received your results on your patient portal by that time, please give the office a call.
